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Job Description:

Job Description: Supervisor

Job Category & Function

Supervisor > US FF Ocean Import Operation Process

Position Summary

The US FF Ocean Import Operation Process Supervisor manages plans & executes operations processes to meet business requirements at optimal cost and at the same time meeting customer requirement in terms of quality, quantity & time. Reviews the operational practices, identifying the areas of obstruction/ quality failures and advises on system and process changes for qualitative improvement. Ensures adherence to quality standards & guidelines / master operating plans for streaming the process. Identifies controllable failures and takes preventive and corrective actions to avoid the recurrences. Focuses on quality enhancement with key emphasis on improving quality and improvement opportunities to achieve End-to-End.

Provides support to external and internal customers to ensure customer expectations are met and exceeded. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered. Ensures the compliance of internal auditing of records. This position manages  Team Leaders within the assigned areas and Administrative Assistants. Supervisor US FF Ocean Import Operation reports to Manager, aligns self with Organizational Corporate goals and support the execution of corporate goals.

Key Accountabilities

Supervises and Develops Others:

 Responsible for a single or multiple processes within the site

 Directs and managing a team size of up to +/-35 including  team leads and administrative assistants

 Hiring, training and retention of staff

 Cost planning and managing departmental budget and cost

 Managing and coordination of transition of work from other Sites

 Coordination of activities with other functions within the Site, Corporate Office/Regions

 Managing internal and external communication

 Other tasks assigned by the company from time to time

 Is expected to be the leader of the Process.

 Determines employees training needs to produce continuous development plans

 Provides on-going feedback and support to improve performance of Supervisors

 Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement

 Holds others accountable to established performance levels to achieve individual and group goals

 Resolves individual and group performance issues in accordance with UPSs policies and procedures in a timely manner to motivate and foster teamwork.

Manages and Monitors Processes:

 Identifies and analyzes what-if scenarios and reviews enhancements to assess the impact of changes

 Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department

 Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place

 Reviews and analyzes historical trends and data to ensure appropriate staffing.

 Establishes goals and timelines to monitor progress and to ensure accurate and timely billing

 Reviews processes to ensure efficiencies are maximized within the department

 Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits.

 Conducts the daily/weekly/monthly review call with internal/external customers and various US FF Ocean Import sites at US.

Other Job requirements

 Excellent command of English language verbal and written

 Outstanding communication skills able to deal with multiple levels of management able to manage relationships well

 Great work ethics and able to manage multiple tasks well

 Mid level MS office knowledge Word Excel and Power Point Skills

 Able to travel globally

 Able to work different shifts.

 Preferred experience of operation process transition of more than 50 FTEs.

Qualifications Category:

 NA

Education and Work Experience

 Graduate/ Post graduate. Degree in related field will be preferable

Job Grade: 12

Job Category: Supervisor

Desired Education Level: Bachelors

Employee Type:

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