Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job duties and responsibilities:

• Identifies and resolves basic and routine issues impacting payment
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Keeping and improving customer relations
• Prepare & publish reports to senior management as required
• Carry out exceptional coordination with various departments to ensure great customer experience

MINIMUM QUALIFICATIONS

• Prior experience in AR or Billing

Knowledge and Skills:

• Strong verbal and written communication skills, with the ability to effectively communicate over phone with customer and respond to questions  (Mandatory)
• Knowledge of QWS, PPS/GCS and On Demand applications preferred
• Excellent analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Working knowledge of MS Office and databases
• Bachelor’s degree

• Prior inbound/outbound calling experience - preferred
• Comfortable to work in any shift timings as per process requirements

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.