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Job Description:

Job Summary

The Solution Engagement Specialist develops a thorough understanding of customers’ processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides support to customers during the implementation phase to ensure solutions meet and exceed customer expectations. This will be an individual contributor role and customer-facing requiring field visits along with Sales Teams to customer locations. The role will have revenue & other KPI targets assigned as a part of KPI measurement.

Job Duties

Evaluates Customer Objectives and Business Needs

• Collaborates with the Business Development group to understand customer objectives and business challenges.
• Reviews existing customer information (e.g., shipping trends, current solutions, etc.) to prepare for customer meetings.
• Gather Industry insights and market research to build intelligent conversations with customers.
• Participates in customer visits to assess current business processes and future goals and to utilize departmental selling techniques.
• Conducts potential customer research (e.g., customer goals, earning reports, etc.) to understand the customer’s business and maximize solution discussions.

Formulates Solutions and Develops Proposals

• Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
• Quantifying the benefits of Solutions proposed through PowerPoint presentations.
• Delivers customer proposals and presentations to propose new ideas, processes, methods, and technology for streamlining processes and obtaining customers' commitment.
• Interfaces with customers to ensure they are aligned with the value proposition offered by UPS and to gain agreement.

Coordinates Customer Solution Implementations

• Facilitates meetings with customers and solution experts to address project implementation challenges and modifications.
• Meets with customers to demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers’ needs and expectations.

Delivers Training, Reports, and Documentation

• Create Process Flows, SOP’s, MOP
• Documents and reports account activity (e.g., customer visits and phone calls, training, etc.) to ensure account team members are informed of the customers’ activity.
• Documents solutions in the project management tool (i.e., DRIVE) and logs customer calls and visits on the account management system to report account activity and to ensure account team members are informed of customer activity.
• Conducts formal and informal training and Roadshows to ensure the sales force remains current with UPS solutions and enhancements.
• Prepare and present internal reports (e.g., trends, technology initiatives, etc.) to the management staff and provide relevant and current information.
• Keep the teams informed on Key market insights, competition updates and other important highlights.

Employee Type:

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