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Job Description:

Job Summary
The Brokerage Manager’s objectives are to develop operational goals and plans, monitor and communicate operations performance, manage operations to meet customer deadlines, and maintain a close relationship with clients. He/ She is responsible for managing departmental financial performance, organizing and prioritizing workloads, and developing and maintaining standard operation procedures (SOPs). This position manages supervisors within the department.

Job Duties

Manages Brokerage Compliance and Quality Process

• Develops operation’s quality and SOP goals to communicate to the Brokerage team.
• Ensures Customs regulations and requirements are adhered to during the entry filing process.
• Manages responses to information requests and notices of action from Customs to ensure timelines are met.
• Manages compliance and liability reports to reduce cargo clearance delays and costs associated with non-compliance of Customs regulations.
• Evaluates performance against quality goals to develop process improvements and increase quality levels.

Oversees Brokerage Exception Reviews

• Monitors various reports to proactively resolve all Customs exceptions to ensure timely Customs release.
• Resolves Customs' problems in a timely manner to meet customers' expectations and avoid penalties.
• Monitors Customs' memorandums and notices to be aware of Customs regulation changes and industry news.
• Conducts error root cause analyses to identify corrective action plans.

Monitors Brokerage Productivity and Reports Management

• Monitors operations reports to ensure productivity goals are achieved.
• Reviews existing processes to identify inefficiencies and cost reduction opportunities.
• Confers with Industrial Engineering and Solutions to develop and implement new operating processes in effort to improve efficiencies and reduce costs.
• Reviews daily workload and productivity reports to hold Brokerage Supervisors and team accountable to achieve productivity goals.
• Reviews financial reports (e.g., DutySub Ledgers, Disputes, Account Receivables, Duty Refund Accounts, Bill Paid reports, Billing Exceptions, etc.) to identify exceptions and opportunities for enhancements.

Supervises Account Management Process

• Monitors teams daily productivity to ensure clients and service expectations are met.
• Serves as a liaison between the client, the government, and third party agencies to ensure adherence to regulatory guidelines.
• Communicates key performance indicator results to clients to assist in identifying areas of improvement.
• Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
• Maintains clients' profiles and standard operating procedures to ensure the brokerage team has client requirements documented.

Manages and Develops Others

• Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
• Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
• Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
• Coaches others and provides on-going feedback and support to improve performance.
• Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
• Makes recommendations to reward employee performance.

Job Specific Competencies

Budget Management

Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan.

Incident Investigation

Analyzes information on incidents to determine causes and document findings; identifies patterns or trends among incidents; determines next steps required by type of incident; recommends new approaches to incident investigation and response. Sets Corrective action plans to stop re occurrences of the issue.

Legal, Regulatory, and Compliance Knowledge

Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations.

Supply Chain Management

Integrates a broad knowledge of supply chains within customer organizations to solve complex customer problems; develop strategies /SOPs to meet the customer’s supply chain needs.

Education
Bachelor's Degree or Equivalent - Preferred

Accomplishments

Alternatives (If Applicable)

License - Preferred

BROKERAGE

Employee Type:

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