Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

Expertise in development and maintenance of

• Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors

• Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues

• Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules

• Automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts

• Using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas

• Experience with data updates / data migration using Data Loader and other Salesforce tools

• Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs,

oath and Single Sign-On

•  Strong experience with Salesforce Governor limits

•  Create and maintain reports and dashboards to track key performance metrics

•  Lead discussions and negotiations with business representatives about requested functionality

•  Lead/participate in the code reviews and ensure the code achieves appropriate test coverage

•  Experience working with 3rd Party implementation partners with on/offshore resources

•  Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum or other industry leading tools.

Preferred Skills

•  Train and support end users on Salesforce functionality

• Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment

using ANT, Flosum or other industry leading tools

• Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies

• Salesforce Certification:  Admin, Platform Developer 1

Responsibilities:

• Performs systems analysis and design.
• Designs and develops moderate to highly complex applications.
• Develops application documentation.
• Produces integration builds.
• Performs maintenance and support.
• Supports emerging technologies and products.

Qualifications:

• Bachelor’s Degree or International equivalent
• Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.