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Job Description:

Job Summary

This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.). This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.

Job Duties

• Configures Service Now (business processes, forms, knowledge base, case/incident management, reports) in partnership with IT and Human Resources.
• Manages test scripts and defects
• Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.
• Supports security and internal/external systems audits and ensures system access meets compliance.
• Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.
• Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.
• Conducts user audits to validate correct system access

Job Specific Competencies

• Applies Service, Product, and Customer Technology Knowledge
• Builds and Promotes Global Partnerships
• Delivers Credible and Effective Global Communication
• Synchronizes Global Expectations to Drive Results
• Previous HR Systems experience with Service Now and HR functional knowledge of HR processes.
• Ability to support global time zones as needed for systems testing and releases.

Experience:

• Min 2-5 years of relevant experience
• Service Now configuration experience

Work Status: Hybrid Working

Location: Porur, Chennai

Education:

Bachelor's Degree or Intl Equivalent

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.