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Job Description:

Job Summary:

This position is required to effectively respond to state agency inquiries received via the vendor application regarding US Unemployment Claims through collaboration between business management and third-party vendor.He/She reviews the application several times per day to respond to any new Requests for Information (RFI), Decisions, and Hearings. He/She coordinates with internal management daily to obtain relevant information/documentation requested by vendor. As there is a need for first-hand knowledge regarding the employee’s termination, he/she also utilizes various existing systems to obtain the required documentation.

Responsibilities:

Coordinates with internal management through email, chat and call to obtain relevant information regarding employee's termination

Provides first-hand knowledge about employee's termination to the vendor

Processes claims efficiently by extracting all the relevant information and making critical decisions

Ensures information is uploaded to the vendor application timely

Qualifications:

• Bachelor's or Master's Degree in Business, Human Resource, or Communication- Preferred
• Excellent verbal and written communication skills

Skills required

• Excellent interpersonal skills
• Good MS Excel knowledge
• Analytical and decision-making skills
• Eye for details and should meet stringent deadlines
• Independent problem solver
• Working in collaboration
• Identify and articulate risk area
• Ability to perform under pressure

Pre-requisites

• Should have experience in the HR field
• Should have knowledge about Workday
• Fluency in English both written and verbal

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.