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Job Description:

Summary:

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.

In carrying out these duties this individual will draw on his/her previous AR & Billing experience.

The specialist must comply with the established UPS policies and procedures.

Job duties and responsibilities:

ØIdentifies and resolves basic and routine issues impacting payment

ØOvercomes customer objections concerning payments and assists them in understanding their account terms

ØUtilizes payment options and negotiates payment arrangements

ØFollows prescribed escalation procedures

ØProvides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs

ØSubmits recommendations to write-off account balances

ØMonitors and maintains assigned queue of customer accounts

ØKeeping and improving customer relations

ØPrepare & publish reports to senior management as required

ØCarry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills:

ØStrong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions

ØExcellent analytical and problem resolution skills

ØDesire to work in a position requiring extensive phone and email communication

ØAbility to work in a highly measured, fast-paced, production environment

ØWorking knowledge of MS Office and databases

ØBachelor’s degree

ØPrior inbound/outbound calling experience - preferred

ØAccounts Receivable, Collections & Billing knowledge – REQUIRED.

ØComfortable to work in any shift timings as per process requirements

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.