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Job Description:

Grade 8, Europe COD Team, Pune

Job Summary:  

Cash On Delivery Co-ordinator is responsible for cooperation between center operations, customers and other UPS departments to ensure the money for COD shipments is collected and the right amounts are paid out to our customers for VOG shipments.

The COD coordinator must comply with the established UPS policies and procedures.

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He / She performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail and other duties as assigned. This position may deal with confidential material on a regular basis.

Job Duties:

• Answering customer queries (calls, e-mails, ECM) regarding UK-IE shipments.
• Preparation and follow up on daily cashbook and reconciliation statements
• Follow with the Cashiering Centers on the missing payments
• Preparation of multiple daily / weekly / monthly reports for the COD process
• Handling exceptions (rejected payments, queries from different departments)
• Daily, Weekly and Monthly KPI report and the follow up on them for all COD shipments

Skill Requirement:

• Good and effective communication in English (Speak / Write)
• Good MS excel knowledge.
• Proactive approach
• Excellent interpersonal skills
• Analytical and problem-solving skills
• Must possess research & reasoning skills
• Multi-tasking & decision-making skills
• Eye to details and should meet stringent timelines
• Ability to work in a team and individually with internal and external customers
• Basic knowledge of accountancy (Cashbook / Journal)
• Ability to maintain a high level of accuracy in reporting

Pre-requisites

• Should have experience of working within COD process.
• Should be familiar with COD applications and systems.
• Have an excellent attendance track record
• Should be flexible with shift timings & working days as per the business requirement
• Should have Strong Customer Orientation, understanding customer services issues
• Should be Self-Driven, Influencer and Persuasive

Employee Type:

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