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Job Description:

Job Title: Senior Business Analyst

Experience Range: 8-12 Years
Location: Chennai, Hybrid
Employment Type: Full-Time

About UPS

UPS is a global leader in logistics, offering a broad range of solutions that include transportation, distribution, supply chain management, and e-commerce. Founded in 1907, UPS operates in over 220 countries and territories, delivering packages and providing specialized services worldwide. Our mission is to enable commerce by connecting people, places, and businesses, with a strong focus on sustainability and innovation.

About UPS Supply Chain Symphony™

The UPS Supply Chain Symphony™ platform is a cloud-based solution that seamlessly integrates key supply chain components, including shipping, warehousing, and inventory management, into a unified platform. This solution empowers businesses by offering enhanced visibility, advanced analytics, and customizable dashboards to streamline global supply chain operations and decision-making.

About the role

We are seeking an experienced Senior Business Analyst to join our project team responsible for delivering a Microsoft Azure-hosted web application with Angular as the frontend and .NET 8 as the backend framework. The solution follows a micro-frontend and microservices architecture integrated with Azure SQL database. Additionally, the data engineering component involves Azure Data Factory (ADF), Databricks, and Cosmos DB.

The Senior Business Analyst will play a pivotal role in bridging the gap between business stakeholders, development teams, and data engineering teams. This role involves eliciting and analyzing requirements, defining business processes, and ensuring alignment of project objectives with strategic goals. The candidate will also work closely with architects, developers, and testers to ensure comprehensive requirements coverage and successful project delivery.

Key Responsibilities

• Requirements Elicitation and Analysis:
  • Gather and document business and technical requirements through stakeholder interviews, workshops, and document analysis.
  • Analyze complex data flows and business processes to define clear and concise requirements.
  • Create detailed requirement specifications, user stories, and acceptance criteria for both web application and data engineering components.
• Business Process Design and Improvement:
  • Define and document business processes, workflows, and data models.
  • Identify areas for process optimization and automation within web and data solutions.
  • Collaborate with stakeholders to design solutions that align with business objectives.
• Stakeholder Communication and Collaboration:
  • Serve as a liaison between business stakeholders, development teams, and data engineering teams.
  • Facilitate communication and collaboration to ensure stakeholder alignment and understanding.
  • Conduct requirement walkthroughs, design reviews, and user acceptance testing sessions.
• Solution Validation and Quality Assurance:
  • Ensure requirements traceability throughout the project lifecycle.
  • Validate and test solutions to ensure they meet business needs and objectives.
  • Collaborate with QA teams to define testing strategies and acceptance criteria.

Primary Skills

• Business Analysis: Requirement gathering, process modeling, and gap analysis.
• Documentation: User stories, functional specifications, and acceptance criteria.
• Agile Methodologies: Experience in Agile/Scrum environments.
• Stakeholder Management: Effective communication and collaboration with cross-functional teams.
• Data Analysis: Ability to analyze and interpret complex data flows and business processes.

Secondary Skills

• Cloud Platform: Familiarity with Microsoft Azure services.
• Data Engineering: Understanding of data pipelines, ETL processes, and data modeling.
• UX/UI Collaboration: Experience collaborating with UX/UI teams for optimal user experience.
• Communication Skills: Excellent verbal and written communication for stakeholder engagement.

Soft Skills

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• Effective time management and organizational capabilities.
• Ability to work independently and within a collaborative team environment.
• Strong interpersonal skills to engage with cross-functional teams.

Educational and Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Relevant certifications such as:
  • Certified Business Analysis Professional (CBAP)
  • PMI Professional in Business Analysis (PMI-PBA)
  • Microsoft Certified: Azure Fundamentals
• Experience in cloud-native solutions and microservices architecture.
• Familiarity with Angular and .NET frameworks for web applications.

About the Team
As a Senior Business Analyst, you will be working with a dynamic, cross-functional team that includes developers, product managers, and other quality engineers. You will be a key player in the quality assurance process, helping shape testing strategies and ensuring the delivery of high-quality web applications.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.